Privacy Policy

Who We Are

Rescue Pack Factory is the export brand operated by Yiwu Panneng E-Commerce Firm. This policy explains how information is handled through our B2B bag sourcing, quotation and customization website and related inquiry communications.

Information We Collect

When you contact us or request a quote, you may provide your name or contact person, company or brand name, email address, WhatsApp number, product or purchase model, quantity, destination or address, message, remarks, and inquiry-list details. Optional attachments may contain logos, reference images, artwork, packaging files, drawings, tech packs or tender documents. Provide only information needed for your inquiry and avoid including sensitive personal information in messages or files.

Our hosting and media-delivery services receive technical request information, such as IP addresses, browser information, requested resources and request timing, to deliver and protect the website. The inquiry list stores selected products and quantities in your browser; it is sent with your quote request when you submit it.

How We Use Information

We use inquiry information to respond to requests, prepare quotations, discuss samples, orders and OEM/ODM requirements, and confirm shipping details. Technical request information supports website delivery, troubleshooting and security.

How Information May Be Shared

The website is hosted on Vercel. Product media are delivered through Cloudflare services, including R2 storage. Inquiry forms submit directly to FormSubmit, which processes submitted fields and attachments for email delivery to our business contact. Its hosted submission flow may use Google reCAPTCHA for spam protection. These providers process information needed for their respective services.

If you choose a WhatsApp link or communicate with us on WhatsApp, your message is processed through WhatsApp under its own terms and privacy policy. Information is available to personnel handling your inquiry and may be disclosed where required by applicable law.

International Data Transfers

We serve international business buyers. Your information may be processed in China, where our business operates, and in countries where the service providers involved in website delivery and inquiry handling operate. Applicable protections and privacy rights may vary by location; contact us with questions about your information.

Data Retention

We retain personal information only for as long as reasonably necessary for the purposes described in this policy, including applicable legal, accounting, security and business requirements. Service providers apply their own retention practices. We do not specify a fixed retention period for all inquiries.

Data Security

We use reasonable administrative and technical measures designed to protect information. No method of internet transmission or storage is completely secure. Please avoid sending information that is unnecessary for the business request.

Privacy Rights

Depending on applicable law and your circumstances, you may have rights to request access, correction or deletion of your personal information, restrict or object to certain processing, or withdraw consent where processing relies on consent. Contact us to make a request. We may need information to verify the request, and applicable legal or business obligations may limit what can be deleted. Where applicable, you may also contact a relevant data protection authority.

Cookies and Analytics

The current website does not install Google Analytics, Google Tag Manager, Google Ads or Meta Pixel, and our audit did not observe advertising or analytics cookies during a fresh visit. The inquiry-list feature uses local storage under the key rescuepack_quote_cart_v1 to remember selected products and quantities. You can clear it through your browser settings. This storage supports the quote feature and is not an advertising profile.

Opening external services, including the FormSubmit submission flow, WhatsApp or social-media links, may involve cookies or other technologies under those services’ own policies. This policy will be updated if the website’s use of these technologies changes.

Third-party Links

Our website links to external services, including WhatsApp, Facebook and Instagram. Their privacy practices are governed by their own policies. Review those policies before providing information.

Children's Privacy

This website is intended for business procurement and is not directed to children. If you believe a child has provided personal information through our website, contact us so we can review and address it.

Changes to this Policy

We may update this policy as our website, services or applicable requirements change. The last-updated date identifies the latest version.

Contact Us

For questions, contact sales@rescuepackfactory.com, WhatsApp 0086-18030205480, or use our Contact page.